Responsible Gaming at tbaje —
Play Smart, Stay in Control
Gambling at tbaje is meant to be an enjoyable, entertaining experience — nothing more. We provide every registered player with practical tools to set their own limits, take breaks, and seek help when needed. Your wellbeing matters more to us than any single wager placed on our platform.
tbaje takes responsible gaming seriously. The six pillars below describe the concrete commitments we make to every player on our platform — from the tools we provide to the training our support team receives.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your tbaje account. Once a limit is active it takes effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 48-hour cooling period before it comes into force — giving you time to reconsider.
Session Time Limits
Decide in advance how long a single gaming session should last. When your chosen session limit is reached, tbaje will notify you and prompt you to take a break. You can set session reminders at 30-minute, 1-hour, 2-hour, or custom intervals to stay aware of time spent on the platform.
Cooling-Off Periods
Take a short break from gambling by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account remains open but betting and deposit functions are suspended. The period cannot be shortened once activated — only extended.
Self-Exclusion
If you feel gambling is getting out of hand, you can self-exclude your tbaje account for a minimum of 6 months or permanently. During self-exclusion all access to betting and casino features is blocked. We will also suppress all promotional communications for the duration of your exclusion period. To request self-exclusion, contact [email protected].
Reality Checks & Activity History
Access a full history of your deposits, withdrawals, bets placed, and game results at any time from your account area. tbaje also provides on-screen reality check pop-ups at configurable intervals, displaying your net win/loss position for the current session so you always have an accurate picture of your activity.
Dedicated Support Team
Our customer support team is available every day from 9:00 AM to 11:00 PM Bangladesh Standard Time (BST, UTC+6). Every support agent receives training in responsible gaming awareness and is equipped to discuss limit-setting, cooling-off, and self-exclusion options with you in a non-judgmental and supportive way.
Problem gambling can develop gradually and is not always easy to recognise in oneself. The warning signs below are commonly associated with gambling that has moved beyond healthy entertainment. If several of these apply to you, we strongly encourage you to use tbaje's responsible gaming tools or to seek independent support.
Chasing Losses: Placing additional bets specifically to win back money you have already lost, rather than gambling for entertainment purposes.
Spending Beyond Your Means: Depositing money that was set aside for rent, household expenses, loan repayments, or essential needs such as food and transport.
Inability to Stop: Finding it genuinely difficult to log out, walk away, or stop a session even when you intended to do so, or when you have already exceeded the time or money you planned to spend.
Preoccupation with Gambling: Thinking about past sessions, planning future bets, or calculating odds during work, family time, or other activities where your focus should be elsewhere.
Concealing Your Activity: Hiding the extent of your gambling from family members, friends, or colleagues — including deleting transaction histories or lying about how you spent money.
Emotional Distress: Feeling anxious, irritable, guilty, or depressed in connection with your gambling — either when playing, when you cannot play, or when reflecting on past losses.
Borrowing to Gamble: Taking out personal loans, borrowing from family or friends, or using credit facilities specifically to fund gambling activity.
Neglecting Responsibilities: Missing work, study commitments, or family obligations because of time spent gambling or recovering from the emotional effects of gambling losses.
All responsible gaming tools at tbaje are available directly through your account settings or by contacting our support team. The steps below explain how to access each tool quickly.
Log In to Your Account
Visit the tbaje Login page and sign in with your registered mobile number and password. All responsible gaming settings are located in the Account Settings section of your player profile.
Navigate to Responsible Gaming
Inside your account settings, locate the "Responsible Gaming" tab. Here you will find deposit limit controls, session time limit settings, reality check frequency options, and cooling-off period activation.
Set Your Limits
Choose the type of limit you want to apply — daily, weekly, or monthly deposit cap; session duration reminder; or a specific cooling-off window. Enter your preferred values and confirm. Limits take effect immediately upon saving.
Request Self-Exclusion via Support
If you wish to self-exclude, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm activation by SMS to your registered mobile number.
Answer the following questions honestly to get a sense of whether your gambling habits remain within a healthy range. If you answer "yes" to three or more of these questions, we recommend reaching out to tbaje support or an independent counselling service.
Have you ever gambled with money that was allocated to essential living costs such as rent, utilities, or food?
Have you ever tried to stop or reduce your gambling but found yourself unable to do so despite genuinely wanting to?
Have you borrowed money, sold belongings, or used credit specifically to fund gambling in the past six months?
Has a close family member or friend expressed concern about the amount of time or money you spend on gambling?
Do you find yourself thinking about gambling — planning your next session or replaying past results — during times when you should be focused on work, study, or family?
Have you ever felt restless, irritable, or anxious when you were unable to gamble, or when you tried to cut down on your gambling?
If you believe your gambling is becoming a problem, please reach out. tbaje's support team is available every day and can help you activate account restrictions immediately. You may also wish to speak with an independent organisation specialising in gambling-related counselling.
tbaje Support Team
Our trained support agents are available Monday to Sunday, 9:00 AM – 11:00 PM BST (UTC+6). Contact us for immediate account restrictions, self-exclusion, or a confidential conversation about your gambling.
Talk to Someone You Trust
Sometimes the most important first step is an honest conversation with a family member or close friend. Sharing your concerns with someone you trust can provide both emotional relief and practical support in making a change.
Talking openly about gambling difficulties is increasingly common in Bangladesh and carries no shame.
Professional Counselling
Qualified mental health and behavioural counsellors practising in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh can provide structured, confidential support for gambling-related difficulties.
Your GP or a community health centre can refer you to a suitable counselling service in your area.
The overwhelming majority of tbaje players engage with our platform as a form of entertainment — much like going to a cricket match, watching a film, or spending an evening out. The following guidelines help ensure that gambling stays in that category for you.
Healthy Gambling Habits
- Set a fixed entertainment budget before you start and treat any losses as the cost of your entertainment, not as money that needs to be recovered.
- Decide how long you will play before you log in and use tbaje's session timer to hold yourself to that commitment.
- Only gamble when you are in a relaxed, positive frame of mind. Avoid gambling when tired, stressed, upset, or under the influence of substances.
- Balance your leisure time — make sure gambling is one of several recreational activities in your life, not the primary or only one.
- Accept losses as a normal part of gambling. No betting strategy guarantees profit, and all casino games carry a house edge. Play for fun, not for income.
Habits to Avoid
- Never gamble to solve financial problems, pay off debts, or generate a regular supplementary income — the outcomes are unpredictable and the risk is real.
- Do not chase losses by increasing bet sizes to recover what you have lost — this is one of the most common patterns that leads to problem gambling.
- Avoid gambling during Ramadan fasting hours, late at night when fatigue impairs judgement, or during stressful life events such as job loss or family difficulty.
- Do not borrow money, use savings intended for family needs, or delay household payments in order to fund gambling activity.
- Do not hide your gambling activity from those close to you. Secrecy is a warning sign — if you feel you need to conceal it, that is worth reflecting on seriously.
Ready to Play Responsibly? tbaje Has You Covered.
Explore our games knowing that tbaje's full suite of player protection tools is always available to you. Set your limits before your first session and enjoy cricket betting, slots, fishing games, and live casino entertainment in a safe and controlled way.